Frequently Asked Questions

What are you doing to ensure that we're all safe? 

At this time in our lives of COVID19, my current clients asked this question, very early into this.  For me, this was easy, my current policies have always been very rigid and had been part of my training regime of all new and current staff.   I've added some new procedures, inline with Government Health recommendations as the health and wellbeing of my staff, current and future clients is paramount.  Like everyone, not just at work, out of hours the Julie's Home Services team, are practicing safe practices, as per Government legislation and guidelines.  


How can I be sure my property will be secure?

All Julie’s Home Services staff are security checked, and at a national level (not just the state of Queensland).

With regards to access to your home, the safest option is for us to have a keys/gate OR garage door openers/security codes.  This insures the security of your home, you don’t have to worry about remembering to leave keys out and these falling into the wrong hands. 

What is your hourly rate?

Rather than quote an hourly rate we feel it is better for our clients to quote a job as a whole. So you tell us what you want cleaned, and we quote based on your specifications. We’ve learnt over the years clients can often get frustrated when paying for the hour, as they feel certain jobs should be done quicker or are disappointed to learn a cleaner has left earlier than expected. With Julie’s Home Services, you know what you’re getting upfront, so you won’t be disappointed.

How does quote for service work?

It is important for me to get a clear idea of the cleaning you require. I would make a time to meet with you at your home to answer any questions you may have and understand how we can best make a difference to you and your household, based around the service packages we offer.

Do I have to supply anything?

No, at Julie’s Home Services we supply everything needed to clean your home.

What products do you use?

We are always aware of the effect we have on our environment and to that end we predominately use ENJO combined with enironmentally friendly cleaning products for all maintenance services.  ENJO microfiber technology efficiently cleans your home of bacteria and contaminates without the use of harsh chemicals.  This is better for you and your families' health and of course the environment.  

Should we need to use heavier duty cleaners, we always aim to use the most environmentally friendly products possible, focusing on Alkaline based, rather than Caustic, whenever possible. 

How do you treat mould?

We carry a product that kills the mould and its spores on the surface only. This eliminates the continued need to be using mould killing products on a regular ongoing basis.  Combining this with ENJO we keep mould well and truly in check.  There are of course always exceptions. If the mould has been there for some time, it can actually penetrate the grout and silicone permanently, replacement is the only cure!

Do we have to leave cash for payment?

With a quote for service there is no need to remember to get cash out. EFT or Credit Card payments +2.5%. 

Do you have a Guarantee

Julie’s Home Services is proud to offer a 'Get It Right The First Time' Guarantee!

We feel this is much better than the typical line given by most cleaners "if you are not happy we will come back and re-clean the area".   At Julie’s we stand by getting it right the FIRST TIME.

Julie’s Home Services guarantees we will give you a 100% thorough clean whether it’s the 1st clean or 100th. We won’t slack off and we work to the philosophy that we’re only as good as our last clean.

If for any reason you’re not happy we provide an easy and non-confronting way for you to let us know, and we’ll resolve the issue immediately.